Build an agent that files refunds and insurance claims for you

A hackathon team built Recourse, which organizes evidence, prepares paperwork and calls customer support for you.

Difficulty
AdvancedOur rating
Time to build
A weekend (hackathon)From the source
Monthly cost
Not reported
Revenue
Not reportedWe only show revenue the source states
Engagement
6 X likes3 replies Β· 0 reposts Β· fetched Oct 15, 2026

What they did

@_benjaminxie and teammates built Recourse at a16z SpeedHacks.

How it went

They won first place.

Worth knowing

A hackathon prototype.

Builder recipe

Our own starting point, written from the source. Adapt it to your setup.

Stack

  • LLM
  • Document parsing
  • Voice calling

Steps

  1. Give the agent access only to the accounts it needs.
  2. Write a clear brief with hard constraints.
  3. Ask it to report back before anything irreversible.
  4. Review the outcome and refine the brief.

Starter prompt

Gather my receipts and emails about [order], write a refund request citing the policy, and prepare a call script.

Tags

Read the original

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