Customer support

Draft email replies with AI and keep a human approval step

A builder made an n8n workflow where AI drafts customer email replies and you approve, edit or reject them.

By @0xGaius_ on X · Posted · Added Oct 16, 2026

Difficulty
BeginnerOur rating
Time to build
Not reportedOur estimate
Monthly cost
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Revenue
Not reportedWe only show revenue the source states
Engagement
3 X likes2 replies · 0 reposts · fetched Oct 15, 2026

What they did

@0xGaius_ built a review loop so AI speeds up replies without full control.

How it went

Shared as a build for teams.

Worth knowing

Human approval keeps tone and accuracy in check.

Builder recipe

Our own starting point, written from the source. Adapt it to your setup.

Stack

  • n8n
  • LLM
  • Email

Steps

  1. Collect the incoming channel (inbox, form, tickets) into one workflow.
  2. Have the model classify and extract fields, returning structured JSON.
  3. Route or draft replies; keep a human approval step for anything customer-facing.
  4. Log results and review misclassifications weekly.

Starter prompt

Draft a reply to this customer email in our tone. Mark anything you are unsure about in [brackets].

Tags

Agent n8n
Tool Email
Industry Services

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