Customer support · Do this yourself

Hook your agent to support tickets and product analytics to fix bugs.

✅ He says it keeps fixing bugs and requests while he learns distribution.

No X data

Who it’s for

Businesses that answer the same customer questions over and over.

Adapt it to your industry

  • Restaurant: hours, menu, allergens and bookings
  • Real estate: answer listing questions and book viewings
  • Clinic: opening hours, prices and how to book (never medical advice)

Step by step

  1. Collect your 20 most common customer questions and your best answers in one document.
  2. Open ChatGPT, Claude or Grok, paste the document and the prompt below, and ask it to improve and fill gaps.
  3. Pick a chatbot builder (for example Chatbase, Intercom or Tidio) and upload that document as its knowledge.
  4. Set a clear rule: if it isn’t sure, it hands over to a person and collects the customer’s contact details.
  5. Test it with 20 tricky questions, including ones it should refuse.
  6. Put it on your website or WhatsApp, and read every conversation for the first two weeks.

Ready-to-copy prompt

For each new support ticket, check PostHog for affected users, reproduce, and open a PR with a fix and a test.

Start with AI

Opens the AI with this guide and the prompt filled in.

Cost
$0–20/month (free tiers or one AI plan)Our estimate
Time
1–2 weekendsOur estimate

How to make money from it

Pricing idea: Set up support bots for businesses for a setup fee (for example $300–2,000) plus a monthly fee.

Finding your first 10 customers

  • Build a free demo bot using the public website of a business you want as a client, and send them the link.
  • Start with one industry so every demo is fast to make.
  • Ask happy clients for referrals to similar businesses.

Ideas, not promises. Results vary.

Details: source, numbers and tags

What they did

@ashwinntwt tied his agent to customer support and PostHog.

How it went

He says it keeps fixing bugs and requests while he learns distribution.

Worth knowing

Review merges.

Difficulty
IntermediateOur rating
Time to build
Not reportedOur estimate
Monthly cost
Not reported
Revenue
Not reportedWe only show revenue the source states
Engagement
1 X like0 replies · 0 reposts · fetched Oct 15, 2026
X buzz
No X data

Original builder recipe

  • Coding agent
  • Support inbox
  • PostHog MCP
  1. Collect the incoming channel (inbox, form, tickets) into one workflow.
  2. Have the model classify and extract fields, returning structured JSON.
  3. Route or draft replies; keep a human approval step for anything customer-facing.
  4. Log results and review misclassifications weekly.

Tags

Role Founder
Industry Software

Read the original

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