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Reorganize and publish help-center articles from your AI tool
A help-center product added an MCP so users can answer internal questions and create, move or publish articles.
- Difficulty
- BeginnerOur rating
- Time to build
- Not reportedOur estimate
- Monthly cost
- Not reported
- Revenue
- Not reportedWe only show revenue the source states
- Engagement
- 0 replies to HN commentComment in “Ask HN: Who is using MCP in production?” (198 points, 201 comments) · fetched Oct 15, 2026
What they did
peaxkl’s company HappySupport added a highly requested MCP server.
How it went
Users reorganize their help center, answer questions internally and edit or publish articles. It also made importing docs from obscure providers easy.
Worth knowing
Imports from odd providers no longer need per-provider integrations.
Builder recipe
Our own starting point, written from the source. Adapt it to your setup.
Stack
- Help-center MCP
- Claude or ChatGPT
Steps
- Collect the incoming channel (inbox, form, tickets) into one workflow.
- Have the model classify and extract fields, returning structured JSON.
- Route or draft replies; keep a human approval step for anything customer-facing.
- Log results and review misclassifications weekly.
Starter prompt
Find help articles that overlap, propose a new structure with categories, and draft merged versions. Do not publish yet.Tags
Read the original
- Hacker News: news.ycombinator.com/item?id=49562636 ↗ (opens in new tab) Sep 4, 2026 · HN comment, 0 replies, thread: 198 points, 201 comments (fetched 2026-10-15)
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